Information for Existing Customers

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General Queries
To speak to someone regarding making changes or general enquiries, call 01376 809 193 or email enquiries@holidayinsurance.com.

Make a Claim
If you need to make a claim, please contact the Claims team on 0330 678 3436 or visit https://uk.claims.axa.travel.

Emergency Medical Assistance
In the event that you need emergency medical assistance or need to cut your trip short, please contact the Medical Assistance service as soon as possible on +44 (0)330 678 3439. They are available 24/7 and can help you to make arrangements if you need medical help abroad.